Shipping policy

Thank you for visiting Dolly, operated by DOLLY LIMITED. We are committed to delivering your reborn silicone baby dolls safely and efficiently. Below you will find our clear shipping practices, timelines, and costs.

1. Shipping Destinations

We currently ship exclusively to the United Kingdom (UK).

2. Shipping Costs

Standard Shipping: FREE Shipping on all orders across the United Kingdom. There are no hidden handling fees, processing fees, or minimum purchase requirements applied at checkout.

3. Order Processing & Transit Timelines

To comply with Google Merchant Center transparency requirements, our exact timeline breakdown is as follows:

Order Cut-Off Time: 5:00 PM (GMT - Greenwich Mean Time). Orders placed after this time will begin processing the following business day.
Handling & Handling Time: 1 to 2 business days (Monday to Friday). This window includes order verification, product quality inspection, careful packaging, and sorting.
Transit & Delivery Time: 3 to 7 business days (Monday to Friday). This is the time it takes for the domestic shipping carrier to deliver the package from our facility to your door.

Total Delivery Time: You can generally expect your order to arrive within 4 to 9 business days from the total date the order was placed.

4. Tracking Your Order

All shipments are sent via trusted domestic courier services (such as Royal Mail, Evri, or DPD).

Once your reborn silicone baby doll has been securely packaged and dispatched, you will receive an automated Shipping Confirmation Email containing a tracking number and a direct link to track your shipment's progress online.

5. Address Changes & Incorrect Information

Address Amendments: If you notice a mistake in your shipping address, please email us immediately at support@myrthavex.site within 4 hours of placing your order. We will do our absolute best to update it. Once a package leaves our facility, the destination address cannot be modified.
Unclaimed Deliveries: The buyer is responsible for providing a completely accurate delivery address. If a package is returned to us due to an insufficient address, we will contact you to arrange redelivery.

6. Damaged or Missing Shipments

If your order arrives damaged, or if the tracking status reads "Delivered" but you cannot locate your package, please notify us immediately at support@myrthavex.site so we can open an official inquiry with the courier and resolve the issue.